Friday, November 4, 2011

Raspberries and Roses

On Wednesday, I went to Lane Bryant to buy pants. Everything in the store was 40% off so I took a goodly chunk of change and went to buy 5 pair of black pants for work. I got to the store and there was one pair on the rack in my size. The nice lady checked in the back and found another pair. I bought both pair, different styles, and she commented that it was too bad that I was not one size smaller as they had "tons" of pants in that size.

I went home and put on a new pair of pants for class that night. They were loose in the waist, in the hips, in the thigh, and dragging on the ground. "Hurray," I thought. "I can go buy 4 more pair in the smaller size."

Today, I went to town to buy the pants. I got there and there were none in that size on the rack. A different sales girl asked if she could help me and I explained why I was there. She went to check in the back and I happily browsed, humming a little song under my breath. That is, I was humming until she returned and told me that they had NO pants that size. The girl who had waited on my 2 days ago was there and I turned on her and said, "But, SHE told me that there were TONS of pants in that size!" SHE went back to look and said that they were still there but that another customer had put 4 pair on hold until the 8th and she could call me if the customer did not pick them up. I told her I would rather she ordered me some and had them shipped to my house. She went to do so and then told me that the company did not have ANY in that size.

To say that I was not amused would be such an understatement. I left the store, rather loudly telling my husband that if I ever started to go in there again, he should shoot me.

We had lunch then with Juls and Rusty and it was a very nice meal. We laughed and snarked and solved the problems of the world.

Shorty and I then went to the mart of Wal to buy a steam cleaner for the carpet and a battery charger for the Lincoln so that he could go to a gun show with Rusty on Saturday. The cleaner, the liquid for the cleaner, the battery charger and a movie, along with a small cash advance came to a little over $500. This is not my complaint. My complaint is, that with 4 cashiers standing in the main alley waiting for customers, not ONE of them greeted us or asked us if we were ready or any other thing. We picked a line, the cashier rang up our purchase, I paid and we left. He never! smiled, made conversation, or asked any of the gazillion questions that I KNOW the mart's cashiers are supposed to ask.

I was so annoyed and so disheartened that I decided to make one more stop on the way home. I stopped at the United Grocery Store in Canyon, TX. I used to stop there almost daily but my job changed and I had not been there in a very long time. I walked in, browsed around and bought a thank you card and a couple of paperbacks. No fewer than 7 people greeted me. 2 cashiers asked if I was ready. The cashier I went to, Chase, was pleasant, conversational, smiling, efficient, and just generally nice. The girl who bagged my purchases smiled, spoke to me, and thanked me for my business.

The thank you card that I bought? It was to send to United because I had faith that their employees would still have the same wonderful attitude that they have always shown. The copies of the thank you card that I made after I wrote a little note? They will go to the home offices of Lane Bryant and the mart of Wal.

It's not hard, people. If you work with the public, smile. If you can't smile, get a different job.


Sayre said...

Amen and amen... those little interactions between store and customer can make the difference between a company making it and one that struggles/fails. Making that point to staff could go a long way!

Karmyn R said...

I'm proud of you sending the cards. Too many times we receive bad service and just grumble and let it go....I suspect the store owners would like to know what goes on when they are not there to see!

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